Download the Research Note
Top 10 CRM Software in 2024
Curious about the leading CRM software options for 2024? Feeling overwhelmed by the variety of solutions available? Not sure how to create measurable criteria to compare CRM systems? Wondering what common mistakes derail CRM implementations? Want to learn best practices for choosing the right CRM platform? If any of this resonates with you, you’ve come to the right place!
This concise research note produced independently without vendors’ influence, spans over 13 pages. It offers in-depth context on our quadrant for the top CRM software for 2024. Outlining our research methodology, it details the key variables used in the evaluation and provides guidance on interpreting our quadrant rankings. Additionally, it explores which regions are best suited for different business sizes and industry segments. Outlined recommendations for compiling a long list of CRM solutions will help with further assessment. Lastly, the report provides insights into the ideal market segments for each CRM system. But that’s not all. It also highlights their track record of success and any portfolio updates that may have influenced their rankings compared to the previous year.
To create this report, we actively monitor leading CRM software through a variety of sources, including surveys, interviews, panel discussions, proprietary databases, customer inquiries, industry reports, vendor briefings, and user forums. This guide is specifically designed for CRM buyers seeking insights into the top CRM software, including their strengths and limitations.
Questions this report will answer:
How do CRM workflows vary across different industries and business models? What role does a CRM’s data model play in supporting industry-specific workflows? What challenges arise when a CRM’s data model doesn’t align with customer hierarchies and transactions? In what ways are the lines blurring between CRM, CMS, call center systems, e-commerce, and ERP? Why do some industries still rely on custom-built CMS systems despite the growth of CRM capabilities? How does poor architecture affect CRM adoption and data integrity? What factors should be considered when selecting a CRM for your organization? How does the integration of ERP or e-commerce features into CRMs affect system selection and strategy? What steps can organizations take to ensure their CRM supports their unique business needs and customer data structures?
This is Our
Case Study
A brief walkthrough of a recent customer who went through the process of developing the strategy to transform their current eCommerce operations to include a buy-online-and-pick-up-in-store and buy-in-store-ship-to-home business model.
Problem
A leading fashion retailer with more than 30 stores throughout the United States was struggling with the customer experience and accommodation of business models such as buy-online-pick-up-in-store due to disconnected eCommerce and fulfillment systems. They needed omnichannel experience that could transform their experience and help them compete with their larger peers.
Solution
They hired ElevatIQ to assess their as-is and to-be state and come up with the strategy to enable the needed experience. Through the series of workshops and secondary research of their data, ElevatIQ formulated a strategy with the changes in business processes, information architecture, and systems.
Outcome
The strategy resulted in a clear alignment of their executive teams with a refined understanding of their business processes and operations. The strategy also resulted in a clear understanding of the investments and solutions required to implement the strategy.
