Work Sharp, a manufacturer and distributor of sharpening tools, selling through DTC and B2B channels.
Industrial Distribution, Manufacturing, DTC
Digital Transformation Roadmap
Business Process Re-engineering
Enterprise Architecture Development
Software Contract Negotiation
Master Data Governance Framework
eCommerce, HubSpot, and ERP Integration
Infor CloudSuite Industrial (Syteline)
Work Sharp Case Study
ERP Optimization and Integration Architecture Development
Learn how Work Sharp fixed their broken ERP implementation that caused customer service issues and improved Supply Chain planning.
Despite getting it implemented directly by ERP OEM, Infor, Work Sharp struggled to get business results from their ERP.
ERP implementation led by finance without involving operational users resulted in substantial issues with customer service and supply chain planning.
The lumped retail customer objects took customer service more than 50% to serve the customers with their inquiries.
The inefficient setup of the customer master led to scalability issues like onboarding new customers such as Walmart or buying groups.
Most functions had to deal with duplicate data entry and juggling through multiple systems while performing their jobs.
The usage of EDI for internal system integration led to scalability issues in onboarding new customers.
The inefficient BOMs led to 80% of the Supply Chain planning being done outside of the system.
As-is and To-be process models built
Process reengineering recommendations
New inventory reconciliation models
Superior material movement flow
Business, process, information, and system architecture built
Change management plan formalized
Source of authority and system interaction flow built
Data cleansing recommendations provided
The new warranty and RMA process designed
Data mappings for eCommerce and ERP integration created
Use cases and pseudo code built for the development teams
Proof of concepts for technical risks within tools such as Dell Boomi, Infor CloudSuite Industrial (Syteline), and HubSpot
The system communication improved by 50%
Inventory and demand forecasting accuracy improved by 20%
Alignment of as-is and to-be process models for executive teams
The opportunity costs for internal teams were reduced by 70%
ERP integration costs less than 20% of the industry average
Total potential savings of over $300K through streamlined architecture