
AKIRA, a women’s boutique with full-line of women’s clothing with 40 stores across North America and a DTC channel.
Industry Fashion, DTC, Retail
Services Digital Transformation Roadmap
  Business Case Development Â
  Business Process Re-engineering
 Enterprise Architecture Development
 Change Management Plan
 Master Data Governance Framework
 Requirements Management
 ERP, PLM, and S&OP System Selection
Platforms NetSuite
 Infor CloudSuite M3
 Aptean Exenta
 Magento
 Teamwork Commerce OMS
 SAP Concur
 Dell Boomi
 ShipStation
 QuickBooks

AKIRA Case Study
Omnichannel eCommerce Customer Experience Transformation
Learn how fashion retailer AKIRA built a digital roadmap and managed stakeholder expectations to transform its processes and systems — to explore newer business models such as buy-online-pickup-in-store and curbside pickup.
Problem  Growth challenges due to siloed systems and processes
  Grew too quickly, but the system landscape remained outdated
 Misalignment among various functions and departments over system and process strategy
 Substantial overlap among systems due to disconnected processes
 Duplication in efforts across multiple systems
 80% of the processes such as merchandizing, planning, procurement, AR, and AP performed outside of the system
 Questionable data quality for critical business decisions
 Fragmented Omnichannel experience and inability to provide unified commerce experience
Unable to offer buy-online-pick-up-in-store (BOPIS), ROPIS, and curbside experience
Solution  As-is and To-be process models built
  Process reengineering recommendations
 Business, process, information, and system architecture builtÂ
  Change management plan formalized
  Source of authority and system interaction flow built
  Data cleansing recommendations provided
  Alignment of stakeholders on the enterprise architecture and process boundaries
  New systems ERP, PLM, and S&OP introduced in the architecture
Outcome  The system footprint consolidated by 50%
  Potential savings of over $1M by avoiding duplicate admin efforts and siloed processes
  Alignment of as-is and to-be process models for executive teams
  The opportunity costs for internal teams were reduced by 70%
  ERP selection costs less than 20% of the industry average
  Potential revenue lift of over 20% through premium customer experience enabled through technology
Discover Related Customer Stories

Digital Transformation Change and Project Management
Download the digital transformation change and project management case study and learn how Big Country Raw managed the change and transformation despite their limited budget for ERP implementation and eCommerce integration.

ERP Optimization and Integration Architecture Development
Download the ERP optimization and integration architecture development case study and learn how Work Sharp fixed their broken ERP implementation that caused customer service issues and improved Supply Chain planning.

Mergers and Acquisitions ERP Integration Failure Rescue
Download the mergers and acquisitions ERP integration failure Case Study and learn how Pride Sports struggled with Supply Chain and inventory allocation issues, as well as operational disruptions due to poorly planned M&A integration and ERP transformation project.