AKIRA, a women’s boutique with full-line of women’s clothing with 40 stores across North America and a DTC channel.
Industry
Fashion, DTC, Retail
Services
Digital Transformation Roadmap
Business Case Development
Business Process Re-engineering
Enterprise Architecture Development
Change Management Plan
Master Data Governance Framework
Requirements Management
ERP, PLM, and S&OP System Selection
Platforms
NetSuite
Infor CloudSuite M3
Aptean Exenta
Magento
Teamwork Commerce OMS
SAP Concur
Dell Boomi
ShipStation
QuickBooks
AKIRA Case Study
Omnichannel eCommerce Customer Experience Transformation
Learn how fashion retailer AKIRA built a digital roadmap and managed stakeholder expectations to transform its processes and systems — to explore newer business models such as buy-online-pickup-in-store and curbside pickup.
Problem
Growth challenges due to siloed systems and processes
Grew too quickly, but the system landscape remained outdated
Misalignment among various functions and departments over system and process strategy
Substantial overlap among systems due to disconnected processes
Duplication in efforts across multiple systems
80% of the processes such as merchandizing, planning, procurement, AR, and AP performed outside of the system
Questionable data quality for critical business decisions
Fragmented Omnichannel experience and inability to provide unified commerce experience
Unable to offer buy-online-pick-up-in-store (BOPIS), ROPIS, and curbside experience
Solution
As-is and To-be process models built
Process reengineering recommendations
Business, process, information, and system architecture built
Change management plan formalized
Source of authority and system interaction flow built
Data cleansing recommendations provided
Alignment of stakeholders on the enterprise architecture and process boundaries
New systems ERP, PLM, and S&OP introduced in the architecture
Outcome
The system footprint consolidated by 50%
Potential savings of over $1M by avoiding duplicate admin efforts and siloed processes
Alignment of as-is and to-be process models for executive teams
The opportunity costs for internal teams were reduced by 70%
ERP selection costs less than 20% of the industry average
Potential revenue lift of over 20% through premium customer experience enabled through technology
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