Designing Sticky User Experiences and Transforming Customer Experience
Through the structured approach of performing user studies, design low and high-fidelity wireframes, and converting design ideas into reality.
Why do eCommerce Brands Need
Experience Design and Customer Experience Transformation?
Brands that have not gone through a structured process of mapping customer journeys and identifying customer personas struggle with engagement and conversion rates. They might also struggle with the sticky factor of customer experience and suffer from loyalty and customer experience score issues.
Want to learn more about why independent consultants have a higher success rate with experience design and Cx transformation?
Our Case Studies for
Experience Design and Cx Transformation
for Experience Design and Cx Transformation
The process starts with the assessment of current issues and KPIs. Then it goes through the detailed analysis and discovery of different systems involved to discover the underlying causes. Post discovery, the solution phase goes through a series of solutions with their pros and cons. And then finally, implementation and monitoring of the changes to ensure that the solution is able to deliver on the original KPIs.
Ready to learn how we can help With Experience Design and Cx Transformation?
ElevatIQ eCommerce services include digital strategy roadmap, channel analysis, product profitability analysis, customer journey mapping, UX and conversion issues, eCommerce platform optimization, system integration, eCommerce platform selection, re-platforming, and contract negotiations.