Download The Ultimate Comparison Guide
Microsoft Dynamics CRM vs Oracle Cloud CX CRM
Trying to decide whether Microsoft Dynamics CRM vs Oracle Cloud CX CRM is the right choice for your organization? Need a straightforward comparison across essential evaluation criteria? Curious about their strengths, limitations, and future potential? You’re in the right place.
This research brief is fully independent, with no input from any CRM vendor. It delivers clear, practical insights in just over 11 pages.
First, it compares both platforms side by side. You’ll see where each one excels, where they fall short, and which types of businesses they fit best.
Then, the brief dives deeper. It explores each platform’s strengths, limitations, and ideal use cases. It also shows how they fit into the larger CRM ecosystem.
Our insights come from continuous market tracking. This includes user feedback, expert interviews, industry events, proprietary data, vendor briefings, and online communities.
Whether you’re leading a digital transformation, planning a CRM investment, or simply growing your knowledge, this guide will help you make informed, confident decisions.
Questions this report will answer:
What are the main reasons for a larger customer base with Microsoft Dynamics CRM vs Oracle Cloud CX CRM?
What makes Microsoft Dynamics CRM a strong option for organizations with complex or non-standard workflows?
How does the reliance on third-party add-ons in Microsoft Dynamics CRM impact implementation timelines and costs?
What are the key differences in the marketing automation capabilities of Microsoft Dynamics CRM from those of Oracle Cloud CX CRM?
In what ways do the strengths of Microsoft Dynamics CRM differ from Oracle Cloud CX CRM’s?
How does the availability of specialized consultants affect Oracle Cloud CX’s implementation success?
Why might organizations prefer a widely adopted platform like Microsoft Dynamics CRM over a niche solution like Oracle Cloud CX?
How does Microsoft Dynamics CRM perform in event management compared to Oracle Cloud CX CRM?
This is Our
Case Study
A brief walkthrough of a recent customer who went through the process of developing the strategy to transform their current eCommerce operations to include a buy-online-and-pick-up-in-store and buy-in-store-ship-to-home business model.
Problem
A leading fashion retailer with more than 30 stores throughout the United States was struggling with the customer experience and accommodation of business models such as buy-online-pick-up-in-store due to disconnected eCommerce and fulfillment systems. They needed omnichannel experience that could transform their experience and help them compete with their larger peers.
Solution
They hired ElevatIQ to assess their as-is and to-be state and come up with the strategy to enable the needed experience. Through the series of workshops and secondary research of their data, ElevatIQ formulated a strategy with the changes in business processes, information architecture, and systems.
Outcome
The strategy resulted in a clear alignment of their executive teams with a refined understanding of their business processes and operations. The strategy also resulted in a clear understanding of the investments and solutions required to implement the strategy.
