Boosting Retailers’ Digital IQ

Through ERP Implementation, Digital Process Roadmap, Omni-channel, and DTC strategy enablement

We Help Retailers Like You

With The Following Challenges

ElevatIQ consultants have deep expertise in implementing ERP systems for several retail and eCommerce sub-sectors. This specific expertise reduces your digital transformation project’s time and costs, as we don’t need training on your industry and business processes. We already understand particular processes for your micro-industry.

Inefficiencies Due To Lack Of Inventory Tracking


If you are running your processes manually or through disconnected systems, you will struggle to track your inventory, which results in inventory losses, missing opportunities due to product shortages, or meeting customer expectations with delivery.

Inability To Grow Without Integration With Your Customers And Suppliers


If you are selling to a big-box retailers or an OEM, they will not work with you unless you have the capabilities to integrate with their systems. If your suppliers are equally larger, they might not do business with you if your processes are manual.

Losses Due To Lack Of Supplier Quality Management


Not all suppliers could be equally trustworthy. You need quality management processes while receiving the suppliers’ products to take appropriate corrective action for the material. These manual quality processes will slow down your procurement processes and may lead to financial losses.

No Real-Time Insight Due To Disconnected Processes


If your processes are currently manual or use siloed systems, you will be spending a significant amount of time resolving discrepancies. You will plan based on inaccurate data, and the information can’t be real-time.

Inability To Penetrate Wholesale and Marketplace Channels


You may have been thinking of selling through marketplaces or distributors as the growth could be harder purely from the consumer-centric offerings. But the new business model requires you to enhance your operational capabilities and grow your system architecture.

Inability To Build Consensus Among Teams


With growth, your system footprint is likely to grow exponentially. Each team including merchandising, planning, commerce, warehouse, and procurement might be using their preferred systems. And building consensus might be impossible. ElevatIQ uses a scientific process to coach the implications of each decision and gets buy-in from each team prior to selecting systems.

Omni-channel Issues Due To Disconnected Stores


The omnichannel business model is ever evolving with the changing consumer preferences. Traditionally retailers could manage with customer-less ERP systems. But eCommerce and omnichannel experience require you to process your transactions through centralized systems to exploit opportunities available through omnichannel.

Inefficient Warehouse Processes


Warehouse efficiency drives the competitiveness for retailers. You need to implement efficient picking processes such as batch or wave picking, otherwise, your customer lead time is likely to be higher. Without barcode readers, your manual methods will be highly slow and inefficient.

Locked Up Cash With Inefficient Processes


Suppose you don’t have a retail ERP system that supports advanced retail transactions such as Dropshipping, Consignment Warehouses, and Cross Docking. In that case, you will need to stock inventory levels unnecessarily, which will result in locked up cash in your inventory. CTA.

Want to learn more about why independent ERP consultants have a higher success rate with retail ERP implementation?

Retailers Enjoy These Benefits

Through Us

By streamlining the process, information, and system architecture, retailers enjoy several benefits resulting in financial gains of higher net new sales, retention of existing customers, and higher profit margins.

Superior Customer Experience


By connecting all your processes and streamlining them in one system, you can predictably commit and deliver to your customers. Without manual intervention, your customers will receive consistent experience through automated processes.

Traceability


A modern retail ERP system will provide you the end-to-end traceability, whether you need a consolidated view of your sales or operations or debug a KPI through the process. You may need this traceability for your internal tracking or regulatory bodies.

Lower Costs


By eliminating manual and inefficient processes, you can lower the costs to produce your products, which will help you with reduced product costs, higher profit margin, and increased sales.

Increased Efficiency


By eliminating manual and inefficient processes, you can lower the costs to produce your products, which will help you with reduced product costs, higher profit margins, and increased sales.

Cash Flow Prediction


Through a modern retail ERP system, you can plan your inventory and procurement better, which will help gain superior control on your cash flow. It will also help with the better forecasting of your products in specific geographies and customer segments because of the richer data, which will help in planning the right inventory for the right store or channel.

Reduced Inventory and Lean Processes


Enabling lean processes is nearly impossible unless you have a retail ERP system that can support lean processes that you desire to reduce excessive stock levels and optimize the supply chain processes.

Are you facing these problems as well?

How is ElevatIQ different?

From Other Retail ERP Consultants?

Unlike other ERP consultants, ElevatIQ’s major focus area is on the retail industry and has consultants that have been certified by retail trade groups. ElevatIQ not only has depth in the generalized ERP processes, but it also has profound expertise in retail micro-verticals such as wine and cannabis, apparel and fashion, home goods and furniture, FMCG, and pharmacy retail.

Unlike 80% of the retail ERP consultants who believe that they can save ERP implementation through a checklist or a database, we don’t believe so. The success of an ERP implementation requires careful analysis of transactions, supply chain material flow, omnichannel interaction flow, SKUs, and data models aligned with the business model. ElevatIQ doesn’t walk away after the selection. We remain deeply involved throughout the process and often act as the backup CIO or CIO advisor for most of our clients.

Building a vendor-agnostic architecture requires you to draw the data flows between different entities, stores, warehouses, channels, processes, and systems. It also requires you to identify the source of truth for each shared dataset. Finally, you need to design master data governance process flows and how you will maintain the integrity of architecture through the process and data controls. There are very few firms like ElevatIQ that have deep expertise in building enterprise architecture that scales.

Retail ERP has never been the solution to all problems. And it will never be. A company needs to use 5-10 other applications such as POS, WMS, TMS, S&OP, PLM, and eCommerce in conjunction with an ERP. Unlike most independent ERP consultants, our consultants have expertise in multiple systems, including HCM, CRM, E-commerce, WMS, and TMS. ElevatIQ has expertise in selecting the right systems for the right job and creating a vendor-agnostic multi-system retail information architecture.

While there are similarities between businesses and industries, it’s the differences that make or break digital transformation initiatives. These differences could include SKUs, PLUs, designs, styles, production and procurement processes, planning strategies, or customer hierarchies. Unlike most independent ERP consultants who tend to be generalists, ElevatIQ has deep micro-vertical expertise in specific retail industries such as Apparel, Shoes, Cosmetics, and Industrial components.

Unless you have hands-on experience implementing most ERP systems in the market, they all appear alike. And these nuances are what make ERP implementation so challenging. ElevatIQ’s consultants have hands-on experience implementing most leading retail ERP systems in the market. And this expertise helps ElevatIQ to have a higher success rate with Retail ERP implementation projects through the deeper alignment of business models with solutions.

When it comes to business model transformation initiatives such as DTC, experience stores, or marketplace business model, just an ERP system is never enough. You need a solution architecture along with the process and organizational alignment that play a crucial role in the success of these initiatives. With its deep expertise in enterprise-grade systems and architectures, ElevatIQ is uniquely positioned to help with your next business model transformation initiatives.

Want to learn more about how ElevatIQ is better qualified than other ERP consultants?

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Our Services For The

Retail Industry​

ElevatIQ services include retail and customer experience transformation readiness assessment and vendor-agnostic digital process architecture development; business process re-engineering, documentation, and design; digital roadmap and business case development; enterprise technology selection; requirement, project, and change management; RFP development and contract negotiation; ERP implementation, optimization, and training; and ERP project recovery and expert witness.

Digital Strategy Assessment and Roadmap Development


Our assessment starts with a deeper dive into the current state of your processes, data, systems, pain points, and goals. We use secondary and primary methods to provide an initial roadmap of recommended changes to meet your business goals. ERP Implementation And System Integration​

Fractional CIO, Expert Witness, and M&A Advisory


If you don't have an internal CIO, we can act as the interim CIO and advise on most systems and processes. In addition, if you need our help as the expert witness or in an M&A transaction to assess the potential of business technology, we can help.​

E-commerce Selection and Implementation


If your goal is to improve the customer experience by implementing a new eCommerce platform or re-platforming your existing one, these services can help. In addition, we can help integrate it into your architecture.​

ERP Implementation and System Integration


We have internal capabilities to support the implementation of most major ERP systems. We also help integrate Salesforce, HubSpot, Shopify, BigCommerce, Magento, Amazon, POS, or ERP systems (SAP, NetSuite, Sage).​

ERP Selection, Contract Negotiation, and Change Management


These services help identify the suitable systems for your enterprise architecture, uncover technical and financial risks deeply embedded in your contracts, and manage change for your organization.

Business Integration Technology Roadmap​


Your acquisition strategy may land into technology silos, limiting the insight available across business processes, customers, and suppliers. Our team can help with technology integration strategy and execution.​

Business Process Reengineering and Redesign


These services are applicable in the pre-selection phase to avoid ERP implementation and adoption risks. The goal of these services is to identify your legacy processes and datasets that need to be re-engineered before identifying technologies for your business.

ERP Project Recovery and Optimization


70% of the ERP projects don't deliver business results. And some cause significant disruptions to the business. If you need help recovering the project by analyzing the current implementation and taking interim steps to prevent damages or pivoting strategy, we can help.​

Change and ERP Project Management


Unlike other ERP vendors in the market, our training methodology is inspired by modern learning techniques, which can be customized to your unique needs, irrespective of whether you prefer workshop-oriented training, online recorded sessions, or collaborative CRPs.​

Our Methodology

For The Retail Industry​

Our methodology starts with the assessment of your current processes and architecture. This step is typically followed by a digital roadmap that will contain necessary changes that need to be made to the processes, data, and systems to be ready for the desired to-be state. Once the executive team and board agree with the changes and the plan, the action plan is drafted with a phased approach with the lowest hanging fruits and highest financial rewards. The action plan could include ERP selection and implementation. Or the optimization of current systems.

1
Assessment


Through the primary and secondary research, this assessment digs into each of your datasets, transactions, and processes to identify the core reasons for current challenges, a strategy to solve current issues, and a phased approach to execute recommendations.

3
Critical Success Factors and Solution Identification


This process identifies the critical success factors that are the major cost drivers for the implementation and have the highest financial risks. These factors are also the drivers for the demo script during the vendor reviews. This step provides clarity to the executive team. So that you don’t make a wrong decision by focusing on unnecessary details with ERP vendors and miss the most critical factors that will make or break your ERP implementation.​

5
Solution Selection and Contract Negotiation


This process coaches key stakeholders on the red flags with each solution, provides a matrix to help with decision making, and identifies the areas for cost savings through negotiation with each solution provider. This phase also vets the implementation plan from each vendor involved and creates a roadmap for implementation with clear roles and responsibilities for each vendor.

2
Process Reengineering


This phase takes a deeper dive into the phase I identified in the previous step with the highest financial reward and least disruption to the business. It continues with the deeper discovery of current processes through workshops with key users and identifies processes and datasets that need to be re-engineered in the to-be state. This phase maps transactions and datasets that need to be exchanged in the to-be state across systems new or existing in a vendor-agnostic architecture.​

4
Fit-Gap and ROI Analysis of each Solution


The purpose of this step is to perform the fit-gap analysis of each solution that is a front-runner. This exercise helps identify the configuration, implementation, and custom development effort required with each solution. This step also helps in understanding the total cost of the ownership and the ROI, along with any financial risks that need to be discussed and agreed upon before finalizing it.​

6
ERP Implementation, Integration, Code Reviews, and Change Management


This step is repeated until the project achieves business value, user adoption, enterprise architecture compliance, and the functional completeness goals of the system. This step also monitors the budget for the overall project and communicates the pivot strategy at each step if we uncover any surprises during the pre-selection and selection phase. And throughout the process, the key users are involved in making critical decisions. So they own them and are committed to adoption.​

Ready to learn how we can help With Your ERP Selection?

Most Recent Questions Retailers Asked​

About Their Digital Transformation Journey

An ERP stands for “Enterprise Resource Planning.” It’s a business management suite that can integrate all business processes of a retailer such as store operations, warehouse management, inventory, procurement, merchandising, planning, and accounting in one system. Read more here.

A Retail ERP is a management information system that helps automate your retail processes, help you plan your supply chain, and provides real-time insight across processes. Read more here.

While several ERP systems in the market could provide profound functionality for several businesses, retailers have unique needs with multiple systems involved with cash transactions such as POS, RMS, OMS, and eCommerce. They might also have complex warehouse management processes, supplier management, inventory accounting, and regulatory reporting. A non-retail ERP solution would require significant customizations for retailers to use it productively and increase your implementation risks and costs.

While the cloud provides several advantages, including mobile-friendly, subscription-model, and without the hassle of managing IT infrastructure, the cloud may not be suitable for every business. Some businesses, such as medical devices, may have validation needs on each software upgrade. If so, the cloud could be prohibitively expensive. You should evaluate all the options before deciding which model is the right fit for your needs.

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2023 Digital Transformation Report

This digital transformation report summarizes our annual research on ERP and digital transformation trends and forecasts for the year 2023.